Returns & Exchanges Policy

At SylviaJade, we want you to be completely satisfied with your purchase.
If for any reason you are not, we’re here to help.

1. Return Period

Ordinary unworn and unused products may be returned for a refund. Please request a return within 7 days after delivery.

2. Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it:

Unworn or unused
With original tags and certificates, if provided
In its original packaging
With the receipt or proof of purchase

To start a return, please contact us at info@sylviajewel.com.
Once your request is approved, we’ll provide return instructions. Customers are responsible for return shipping costs.
Please note that items sent back without prior authorization will not be accepted.

3. Damages and Issues

Natural variations in color, texture, translucency, inclusions and stone patterns are normal characteristics of jade and gemstones and are not considered defects.

Please inspect your order upon arrival.
If your item is defective, damaged, or you receive the wrong product, contact us immediately at info@sylviajewel.com so we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Custom, personalized, resized or altered products
Gift cards
Sale or discounted items
Personal care goods

We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about a specific item.

5. Exchanges

The fastest way to get what you want is to return the item you have.
Once the return is accepted, you can place a new order for the replacement item.

6. Shipping Fees

Customers are responsible for all return shipping costs. If the return is not due to a product defect or our mistake, the original shipping fee will be deducted from your refund.

7. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@sylviajewel.com.

8. Contact Us

For any return, exchange, or refund inquiries, please contact:
📧 info@sylviajewel.com
🌐 sylviajade.com