Processing Time
- Orders are typically prepared and shipped within 1–3 business days after payment is received.
- Orders placed on weekends or statutory holidays will be processed on the next business day.
Studio Pickup (Free)
- Free pickup is available from our Richmond, BC studio.
- Address: 8091 Westminster Hwy, Richmond, BC (By Appointment Only).
- Most pickup orders are ready within 24 hours on business days.
- If you would like to view jewelry in person, private viewings can be arranged in advance.
Shipping Rates & Delivery
✨ Free Shipping Over $200
We offer complimentary tracked shipping on all orders of $200 CAD or more within Canada and the United States. For orders under $200 CAD, standard shipping rates will be calculated at checkout.
- Orders are shipped from our Richmond, British Columbia studio through Chit Chats and its trusted carrier partners, including Canada Post, USPS, UPS, and other major delivery services.
Estimated Delivery Times
- Canada (British Columbia): 1–5 business days
- Canada (Other Provinces): 3–10 business days
- United States: 4–15 business days
Please note: Delivery times are estimates only and may vary due to weather conditions, carrier delays, customs processing, or peak shipping periods.
International Shipping
- We are happy to ship internationally.
- If your country is not available at checkout, please contact us before placing your order and we will do our best to assist you with a custom shipping solution.
Duties & Taxes
- Orders shipped outside of Canada may be subject to customs duties, import taxes, or other fees imposed by the destination country.
- These charges are the sole responsibility of the customer and are not included in our shipping rates or product prices.
Tracking & Delivery
- All shipped orders include a tracking number.
- Your tracking information will be sent automatically via email once your package has been dispatched.
Incorrect Addresses & Undeliverable Packages
- Please double-check and ensure your shipping address is correct before placing your order.
- Packages returned to our studio due to an incorrect address or failure to collect may be subject to additional shipping charges for reshipment.
Lost or Stolen Packages
- Once a package is officially marked as "Delivered" by the shipping carrier, Sylvia Jewel is no longer responsible for lost or stolen packages.
- If a delivery issue occurs, we will gladly assist you in opening a claim and working with the shipping carrier to locate your package.
✉️ Questions & Support
If you have any questions regarding your shipment or need further assistance, please feel free to reach out:
- Email: Info@sylviajewel.com
- Website: sylviajewel.com
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