Ivory Rise – White Bamboo Pendant | Hetian nephrite jade

Processing Time

• Orders are typically prepared and shipped within 1–3 business days after payment is received.
• Orders placed on weekends or statutory holidays will be processed on the next business day.

Studio Pickup (Free)

• Free pickup is available from our Richmond, BC studio.
• Address: 8091 Westminster Hwy, Richmond, BC (By Appointment Only).
• Most pickup orders are ready within 24 hours on business days.
• If you would like to view jewelry in person, private viewings can be arranged in advance.

Shipping Rates & Delivery

✨ Free Shipping on Orders of C$200 or More

We offer complimentary tracked shipping on all orders of $200 CAD or more within Canada and the United States. For orders under $200 CAD, standard shipping rates will be calculated at checkout.

U.S. customers: Import duties and taxes are prepaid on all U.S. orders, including orders under C$200. Shipping is free on orders of C$200 or more; shipping rates for smaller orders are shown at checkout.

• Orders are shipped from our Richmond, British Columbia studio through Chit Chats and its trusted carrier partners, including Canada Post, USPS, UPS, and other major delivery services.

Estimated Delivery Times

• Canada (British Columbia): 1–5 business days
• Canada (Other Provinces): 3–10 business days
• United States: 3–10 business days

Please note: Delivery times are estimates only and may vary due to weather conditions, carrier delays, customs processing, or peak shipping periods.

International Shipping

• We are happy to ship internationally.
• If your country is not available at checkout, please contact us before placing your order and we will do our best to assist you with a custom shipping solution.

U.S. Import Duties & Taxes

For all orders shipped to the United States, import duties and taxes are prepaid by us, including orders under C$200.

Currency & U.S. Checkout

Our base prices are in Canadian dollars (CAD). For U.S. customers, prices are converted to USD for checkout. Please refer to the USD total shown at checkout, as it may differ slightly from online exchange-rate estimates.

Other International Destinations

For destinations outside Canada and the United States, customs duties, import taxes, or other destination-country fees may apply. These charges are the customer’s responsibility and are not included in our shipping rates or product prices.

Tracking & Delivery

• All shipped orders include a tracking number.
• Your tracking information will be sent automatically via email once your package has been dispatched.

Incorrect Addresses & Undeliverable Packages

• Please double-check and ensure your shipping address is correct before placing your order.
• Packages returned to our studio due to an incorrect address or failure to collect may be subject to additional shipping charges for reshipment.

Lost or Stolen Packages

• Once a package is officially marked as "Delivered" by the shipping carrier, Sylvia Jewel is no longer responsible for lost or stolen packages.
• If a delivery issue occurs, we will gladly assist you in opening a claim and working with the shipping carrier to locate your package.

✉️ Questions & Support

If you have any questions regarding your shipment or need further assistance, please feel free to reach out:

• Email: Info@sylviajewel.com
• Website: sylviajewel.com